Clove Compass Privacy Policy
Clove Compass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you visit our website, participate in our culinary education and heritage tourism services, or interact with us.
Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our online platform, or otherwise when you contact us.
- Personal Identifiable Information: This includes your name, email address, phone number, postal address, and payment information (e.g., credit card details) when you book classes, tours, or workshops.
- Dietary Preferences and Allergies: To ensure your safety and enjoyment during our culinary experiences, we may collect information regarding your dietary restrictions, allergies, and preferences.
- Feedback and Communications: Information you provide when giving feedback, participating in surveys, or communicating with our customer service.
- Usage Data: Information automatically collected when you access our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve your experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including processing bookings for spice blending workshops, food tours, and cooking classes.
- To process transactions and send you related information, including booking confirmations and invoices.
- To communicate with you, respond to your inquiries, and provide customer support related to our services and educational programs.
- To personalize your experience and offer content and services tailored to your interests, such as recommending specific workshops or tours based on your preferences.
- To send you marketing and promotional communications about Clove Compass's services, offers, and news, in accordance with your communication preferences.
- To monitor and analyze trends, usage, and activities in connection with our online platform, for research and development purposes, and to improve our offerings.
- To comply with legal obligations and protect our rights and interests, as well as the rights and interests of our users and the public.
Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Partners: To facilitate our services, we may share relevant information with local farms for herb and spice sourcing, or other partners involved in delivering our guided food tours and culinary programs.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our online platform is at your own risk. You should only access the services within a secure environment.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (e.g., because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. Your rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Clove Compass relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. Please contact us using the contact details provided below if you wish to exercise any of these rights.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Clove Compass
18 Nankin Street, #02-01,
Singapore, Singapore,
048717
Singapore